This Privacy Policy outlines how LuxuryLodgeStay ("we", "us", or "our") collects, uses, and protects your personal data when you visit luxurylodgestay.com. We are committed to protecting your privacy in accordance with UK GDPR and the Data Protection Act 2018.
1. Data We Collect
- Personal Identification Information: Name, email address, phone number, postal address
- Booking Details: Check-in/out dates, preferences, and transaction history
- Technical Data: IP address, browser type, device type, pages visited
- Cookies and Tracking: Please refer to our Cookie Policy
2. How We Use Your Information
- To confirm and manage bookings
- To respond to enquiries or provide support
- To improve our website and services
- To send promotional emails (only with consent)
- To comply with legal obligations
3. Legal Basis for Processing
We process your data based on:
- Performance of a contract (e.g., hotel reservations)
- Your consent (for marketing)
- Compliance with legal obligations
- Legitimate interests (site improvement, fraud prevention)
4. Sharing Your Data
We do not sell your data. We may share it with trusted third parties like payment processors, IT service providers, or marketing platforms — always under strict data protection agreements.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
6. Your Rights
- Access your data
- Correct inaccurate data
- Request deletion (right to be forgotten)
- Object to processing
- Withdraw consent at any time
- Complain to the ICO (Information Commissioner’s Office)
7. Data Security
We implement industry-standard security measures including encryption, firewalls, and access control to protect your data.
8. International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
9. Updates to This Policy
We may update this Privacy Policy. Updates will be posted on this page with a new effective date. Please check back periodically.
10. Contact Us
For any questions or requests, contact us at:
Email: concierge@luxurylodgestay.com